Boutique Hotel: Terminus
The hotel was not meeting review standards which was impacting occupancy and daily rates.
Experience Maker
Full Service Management:
-Guest Experience Strategy
-Interior Styling & Photography
-Airbnb Listing Upgrade
-Operational Overhaul
We took over the day to day management of this site, starting with a review of the guest experience and mapped out areas where this was at risk.
-Rooms which were below standard were closed or revamped.
-Interior styling and photography was undertaken showcasing the accommodation & bar/restaurant.
-The existing Airbnb listings were upgraded and experiential copy was developed.
-The daily pricing was optimised in line with the refresh
--In room initiatives were developed around dining and drinks to increase overall site profitability
-Our operations team developed a QA strategy to ensure the site was operating at 5 star consistently.
-We introduced regular onsite inspections and management team catch ups to ensure quality.
We managed the Terminus property for around 2 years and helped to raise their profile across Sydney and beyond.
Krystina's team provided 5 star quality assurance. Her dedication to the guest experience is unrivalled and our reviews and occupancy were immediately boosted.
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